CANCELLATION AND REFUND POLICY

Last Updated: January 29, 2026

This Cancellation and Refund Policy applies to Build Procedures (the "Service"), operated by C Dunn Consulting (UEN: 53498044M), Singapore.

SUBSCRIPTION PLANS AND PRICING

Build Procedures offers the following subscription plans:

All prices are in United States Dollars (USD).

Taxes

Prices do not include applicable taxes. Depending on your location, you may be charged:

• Value Added Tax (VAT) if you are located in the European Union
• Goods and Services Tax (GST) if you are located in Australia, New Zealand, or other applicable jurisdictions
• Sales tax if required by your local jurisdiction

Tax amounts, if applicable, will be calculated and displayed at checkout before you complete your purchase. We use Stripe Tax to automatically calculate and collect applicable taxes based on your location.

What's Included

Your subscription fee includes:

• Full access to all platform features
• Unlimited standard operating procedure creation
• Template library access
• Export capabilities
• Customer support
• Regular platform updates and improvements

There are no setup fees, usage limits, or overage charges.

HOW TO CANCEL YOUR SUBSCRIPTION

You may cancel your subscription at any time by:

• Logging into your account and navigating to Account Settings > Billing
• Contacting our support team at support@buildprocedures.com

Your cancellation request will be processed within 1-2 business days.

BILLING CYCLE

When You're Charged

• Initial charge: Immediately upon subscription
• Recurring charges: Monthly on the same day of the month as your initial subscription date
• Example: If you subscribe on January 15th, you'll be charged on the 15th of each subsequent month

Next Billing Date

You can view your next billing date at any time in your Account Settings under Billing.

WHEN CANCELLATION TAKES EFFECT

• Cancellation timing: Your cancellation takes effect at the end of your current billing period
• Access during notice period: You will retain full access to the Service until the end of your paid period
• Final billing: You will not be charged after your current billing period ends
• No pro-rated refunds: We do not provide refunds for partial months or unused time

Example

If you subscribe on January 15th and cancel on February 10th:

• You'll have access until March 15th (end of current billing period)
• You won't be charged on March 15th
• No refund for the period between February 10th and March 15th

REFUND POLICY

No Refunds for Standard Cancellations

Due to the nature of our Service and your immediate access to:

• Proprietary templates and content
• Document creation and editing tools
• Export capabilities
• Platform features and functionality

All subscription fees are non-refundable once charged. This includes:

• Monthly subscription fees
• Annual subscription fees (if applicable)
• Partial billing periods
• Unused portions of your subscription

Exceptions Required by Law

Refunds will be provided where required by applicable consumer protection laws, including but not limited to:

• Singapore Consumer Protection (Fair Trading) Act
• Australian Consumer Law
• European Union consumer protection regulations
• Other applicable local laws

If you believe you are entitled to a refund under applicable law, please contact us at support@buildprocedures.com with details of your location and the legal basis for your request.

Service Failure Refunds

We may, at our sole discretion, provide refunds or account credits in cases of:

• Extended service outages (more than 48 consecutive hours)
• Technical failures that prevent you from accessing core functionality
• Billing errors or duplicate charges

To request a service failure refund, contact support@buildprocedures.com with details of the issue.

YOUR CONTENT AND DATA AFTER CANCELLATION

Upon cancellation:

• Ownership: You retain ownership of all content you created through the Service
• Export rights: You may continue using previously exported content according to our Terms of Service
• Data retention: We may retain your account data according to our data retention policies and applicable law
• Data deletion: We are not obligated to delete your data except where we choose to do so or are required by law
• Export window: We recommend exporting all your content before your subscription ends

Important: After your subscription ends, you will no longer have access to:

• Your account and content stored within the platform
• The ability to create new content or export existing content
• Customer support for your account

We strongly recommend exporting all important content before cancellation.

FAILED PAYMENTS AND INVOLUNTARY CANCELLATION

Payment Retry Process

If your payment method fails:

1. We will attempt to charge your payment method up to 3 times over 10 days
2. You will receive email notifications about each failed attempt
3. Your account will remain active during the retry period

Grace Period

You will have a 7-day grace period after the final failed payment attempt to update your payment information before your account is suspended.

Account Suspension

If payment cannot be processed after the grace period:

• Your account will be suspended
• You will lose access to the Service
• Your data will be retained for 30 days
• Your subscription will be cancelled

Reactivation

To reactivate a suspended account:

• Update your payment method within 30 days of suspension
• Pay any outstanding fees
• Contact support@buildprocedures.com to restore access

After 30 days, we may permanently delete your account and all associated data.

CHARGEBACKS AND DISPUTED CHARGES

Chargeback Policy

If you dispute a charge with your bank or payment provider (a "chargeback"):

• Your account will be immediately suspended
• We will provide transaction records to your payment provider
• If the chargeback is found in your favor, we will process a refund
• If the chargeback is found in our favor, you may be liable for chargeback fees

Resolving Billing Disputes

Before initiating a chargeback, please contact us at support@buildprocedures.com. We are committed to resolving billing issues fairly and promptly.

Initiating a chargeback for valid charges may result in:

• Immediate account termination
• Permanent ban from the Service
• Loss of access to all content and data

PAYMENT METHODS

We accept payment via:

• Major credit cards (Visa, Mastercard, American Express)
• Debit cards
• Other payment methods supported by Stripe

All payment processing is handled securely by Stripe. We do not store your complete payment card details on our servers.

CONTACT US

For questions about this Cancellation and Refund Policy, or to request a cancellation or refund, please contact us at:

Email: support@buildprocedures.com
Business Name: C Dunn Consulting
UEN: 53498044M
Business Address: 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051
Support Hours: We endeavor to respond to all inquiries within 24 hours

CHANGES TO THIS POLICY

We reserve the right to modify this Cancellation and Refund Policy at any time. Updated policies will be published at https://buildprocedures.com/cancellation-refund-policy. Changes will not affect existing subscriptions unless required by law.

Your continued use of the Service after any changes constitutes acceptance of the updated policy.