Templates
Step-by-step procedure templates for dog grooming businesses. Customise them for your salon and share with your team.
How to Match a Groom to a Dog's Breed
Ensure every dog leaves looking the way the client expects — regardless of which groomer is working that day.
How to Handle a Client Complaint
Resolve complaints consistently and calmly — so the outcome does not depend on who happens to pick up the phone.
How to Handle a Difficult or Anxious Dog
Keep the dog, the groomer, and other dogs in the salon safe — and handle the situation the same way every time, regardless of who is working.
How to Respond to a Dog Incident
Handle injuries and incidents consistently and calmly — so the business is protected and the client is informed the right way.
How to Book and Schedule a Client Appointment
Make sure every booking is taken the same way — so nothing gets missed, double-booked, or handed to the wrong groomer.
How to Open for the Day
Start every day the same way — so the salon is ready before the first dog arrives and nothing gets missed because someone was in a rush.
How to Close at the End of the Day
Leave the salon in the same condition every night — so whoever opens tomorrow is not starting the day by fixing yesterday problems.
How to Handle a First Groom Appointment
Give every new dog a first experience that brings them back — and make sure the groomer has everything they need before the dog arrives.
How to Register a New Dog
Collect everything you need to know about a new dog before the first appointment — so the groomer is never caught off guard and the record is useful from day one.
Want to build your own?
Record how your business works with video, voice or photos and share it with your team as a guide they can follow without asking you.
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